Terms of service
Terms of Service
These Terms of Service govern your use of the Free Stride website plus all purchases made through our online store. By accessing our website or placing an order, you agree to these terms.
1. General
By placing an order, you confirm that you have read, understood and accepted these Terms of Service, including our Shipping Policy plus our Return & Refund Policy.
Free Stride reserves the right to update or modify these terms at any time. The version published at the time of purchase will apply.
2. Orders and Acceptance
All orders are subject to availability plus acceptance.
Free Stride reserves the right to refuse, cancel or limit any order where reasonably necessary, including in cases of suspected fraud, abuse, unauthorized transactions or incorrect information.
Once an order has been placed, it may enter an automated processing system. For this reason, changes or cancellations cannot always be guaranteed once processing has begun.
3. Prices and Payments
All prices are displayed at the time of purchase.
Customers are responsible for any applicable taxes, customs duties or additional charges imposed by local authorities.
Payment must be completed at checkout. Orders may be subject to verification before acceptance.
4. Shipping and Delivery
Orders are generally processed within 1 to 3 business days.
The estimated average delivery time is 5 to 8 business days. Delivery times are estimates only and may vary depending on location, carrier operations plus external circumstances.
Delivery times are not guaranteed and may be extended due to circumstances outside our control, including carrier delays, customs processing, weather conditions or periods of high demand.
By placing an order, you acknowledge that delivery times are estimates rather than guaranteed contractual deadlines.
Customers are responsible for providing accurate plus complete shipping information.
Free Stride is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
If a package is returned because delivery failed, was refused or was not collected, additional shipping charges may apply before the order can be resent.
For more information, please review our Shipping Policy.
5. Proof of Delivery and Risk
Delivery is considered completed when the carrier confirms delivery through tracking information, delivery confirmation, signature or photographic proof.
Where permitted by applicable law, the risk of loss or damage transfers once delivery has been confirmed.
Free Stride is not responsible for packages that are lost or stolen after confirmed delivery, except where applicable consumer law provides otherwise.
6. Returns and Refunds
Returns plus refunds are governed by our Return & Refund Policy.
Key conditions include:
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Return requests must be submitted within 30 days of delivery
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Products must be unused, unworn, unwashed plus in their original condition
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Returns must be approved before being sent
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Return shipping costs are generally the customer's responsibility unless the product is confirmed to be defective or incorrect
Original shipping costs are generally non-refundable unless required by applicable law.
Refunds are processed after the returned product has been received plus inspected.
Free Stride reserves the right to accept or refuse return requests in accordance with our Return & Refund Policy plus applicable law.
7. Claims, Non-Delivery and Payment Disputes
If an order has not been received within a reasonable period, please contact our customer service team so we can investigate the issue.
Claims involving non-delivery, damage or incorrect products may require supporting evidence such as photos, videos, tracking information or carrier confirmation.
Free Stride may provide relevant order details, tracking information plus delivery confirmations to payment providers when reasonably necessary to respond to payment disputes or chargebacks.
Customers are encouraged to contact our support team before opening a payment dispute so we have an opportunity to resolve the issue.
8. Limitation of Liability
To the extent permitted by applicable law, Free Stride is not responsible for:
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Delivery delays caused by third-party carriers
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Customs processing or additional import charges
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Incorrect address information supplied by the customer
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Indirect or consequential losses arising from the use of our website or products
Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.
9. Fraud, Abuse and Misuse
Free Stride reserves the right to refuse service, cancel orders or refuse returns where there is reasonable evidence of fraud, abuse or misuse of our policies.
This may include fraudulent claims, false information, excessive return abuse or other suspicious activity.
10. Intellectual Property
All content on the Free Stride website, including text, branding, graphics, logos, product images plus website design, is owned by or licensed to Free Stride unless otherwise stated.
Content may not be copied, reproduced, distributed or used without permission, except where permitted by applicable law.
11. Privacy
Personal information is processed in accordance with our Privacy Policy.
12. Applicable Law
These Terms of Service are governed by applicable laws plus mandatory consumer protection rules that apply to the customer.
Nothing in these Terms limits any rights you may have under applicable consumer law.
13. Contact
For questions regarding these Terms of Service, contact:
By placing an order with Free Stride, you acknowledge that you have read, understood and accepted these Terms of Service.